FAQ
FAQ
Do you use rhinestone sheets?
Absolutely not! Each rhinestone is individually placed on your product.
How long will it take to receive my order?
It depends on your purchase. If you purchased an in-stock item, your order will ship within 3 - 5 business days via USPS Priority Mail. If you purchase a custom item, please refer to the item's description to see production time. Peak times such as Valentine's Day, Mother's Day, and Christmas will also increase production time.
Do you use Swarvoski Crystals?
Yes. I use Swarovski crystals and high-quality glass rhinestones for my products. The product description will identify which stone is used.
Are your cups double or single wall?
All fully blinged cups are made with double wall stainless steel tumblers. Because stainless steel is more durable, fully blinged cups are not made with acrylic tumblers.
Can I put hot and cold drinks in my cup?
Your stainless steel cup, acrylic cup and mug can hold hot and cold beverages.
Your wine glass can hold only cold beverages.
Can I wash my product in the dishwasher?
No. All items must be hand washed and air drying is recommended.
Custom Order Questions
What is the process for ordering a custom item?
Please go to the Custom Order page to tell me about your idea. I will respond within 24-48 business hours.
Can you make something that's not on your site?
Absolutely! Those are the most fun and are my specialty. If you want your cup to have your name, represent your sorority or fraternity, your birthday, your company logo, your name, your initials, or any other idea, we will work together to create the design you’re looking for.
I'm having a girls trip and want wine glasses / mugs / bling cups made to commemorate the occasion. Can you make our cups?
Absolutely! If you need several cups for your girl’s trip (which sounds so much fun, by the way), I can definitely help you make your trip even more memorable! Please send me an email to give me more details of what you’re looking for and we’ll chat!
I'm having a women's conference / retreat / church event. Can you make our cups to commemorate the occasion?
Yes! Thank you for allowing me to be a part of your event. We’ll need to discuss what you need before you place your order. Please send me an email to give me more details of what you’re looking for and we’ll chat!
Shipping Questions
How long will it take to receive my order?
It depends on your purchase. If you purchased an in-stock item, your order will ship within 3 - 5 business days via USPS Priority Mail. If you purchase a custom item, please refer to the item's description to see production time. Peak times such as Valentine's Day, Mother's Day, and Christmas will also increase production time.
I need my order rushed. Will I get my product in time?
That depends on when you need it. If it is not an in-stock item, we will need to discuss your timeline before you place your order. Send me an email. Please note that all rush orders will incur an additional $75 rush fee.
How will my order be shipped?
All orders are shipped with the United States Postal Service (USPS). Your order is sent Priority mail with insurance and a tracking number. When your order ships, you will receive an email with your tracking number so that you can follow your order until it arrives.
I recommend receiving tracking text messages or emails, which you can sign up for on the USPS website or using the Shop app for iPhone and Android.
See the shipping page to learn more about shipping for your product.
I'm local to the Raleigh-Durham area. Can I pick up my order in person?
No, because Back to the South does not have a physical storefront.
All items are shipped. If you are local and your product is ready around the time I am a vendor at a market, you are more than welcome to come by at that time to pick up your purchase.
Please see the market page to see where you can find me in the Raleigh-Durham area.
Do you offer refunds?
Due to the customization of my products, I do not accept refunds, but if you have a problem with your order, please let me know.
